How does Needham Bank sustain growth and support an expanding employee base with only a slight uptick in IT staffing? By taking advantage of mobile technologies, virtualization and the expertise of IT services specialists, Gordon says. The bank now operates six branches, including a new loan center in its main office and an enhanced operations center, and has three more branches under construction.

Through the past seven years, Needham Bank, which manages $1.5 billion in assets currently, has grown 30 percent annually, more than tripling its number of employees to 200, while hiring just three additional IT workers. To ensure the bank enjoys solid growth without abandoning the personalized touch that’s made it a community fixture for more than a century, the IT staff strives to support fundamental banking practices while adopting game-changing technologies where and when they make sense. That’s been the bank’s mission since he came on board in 2007, he says. The Needham, Mass.-based midsized bank offers a high-tech yet high-touch customer experience, which differentiates the bank from other financial institutions, Gordon says. Doing that requires working closely with the business side, says James Gordon, senior vice president of IT. Today, “doing things right” for the Needham Bank IT team means deploying the right mix of technologies to foster business growth without growing infrastructure.

Banks aren’t in business for 120 years without doing a lot of things right.

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